This Privacy Policy explains how Toptan(“we”, “us”) collects, uses, shares, protects and deletes information about you when you use our website and mobile application (together, the “Service”). Toptan is a B2B/B2C platform that provides sourcing, logistics and customs clearance under a single quotation.
1. Information we collect
- Account & contact information — your name, email address, phone number, and, for business accounts, company name and registration details.
- Verification (KYC) documents — business licenses, identity documents and similar files you upload so we can approve your account and meet legal and customs requirements.
- Transactional data — quotation requests, orders, shipments, wallet balances and payment records you create through the Service.
- Technical data — authentication tokens and basic device/session information needed to keep you signed in and secure the Service.
2. How we use your information
- To create and operate your account and provide the Service;
- To verify your identity (KYC) and comply with import/export, customs and anti-fraud obligations;
- To prepare quotations, process orders, shipments and wallet payments;
- To provide customer support and send you service-related messages;
- To protect the security and integrity of the Service and meet legal obligations.
We do not sell your personal information, and we do not use it for third-party advertising or cross-app tracking.
3. How your information is shared
We share information only as needed to run the Service:
- Infrastructure providers — Supabase (database, authentication and document storage) and Cloudflare (product-image storage and content delivery), acting as our processors.
- Logistics & customs partners — the suppliers, carriers and customs brokers needed to fulfil a request you place, limited to the data required for that shipment.
- Legal — where required by law, regulation, or a valid legal request, or to protect our rights and users.
4. Data retention
We keep your information for as long as your account is active and as needed to provide the Service, then only as long as required to meet legal, tax and customs obligations. When those periods lapse, data is deleted or anonymized.
5. Deleting your account and data
You can permanently delete your account and associated personal data at any time, directly inside the app: Profile → Delete account. Deletion removes your profile, verification documents, requests, orders and wallet records, subject to any records we must retain to meet legal obligations. You can also request deletion by emailing support@toptan.com.
6. Security
Data is transmitted over encrypted connections (HTTPS/TLS) and stored with access controls that restrict verification documents to a per-user folder. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard safeguards.
7. International transfers
We operate internationally and process data on infrastructure that may be located outside your country. Where we transfer personal data across borders, we do so using appropriate safeguards.
8. Children
The Service is intended for businesses and adults. It is not directed to, and we do not knowingly collect personal information from, anyone under 18.
9. Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal information, and to object to or restrict certain processing. To exercise these rights, use the in-app controls or contact us at support@toptan.com.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you within the Service.
11. Contact us
Questions about this policy or your data? Email support@toptan.com or write to us at Shenzhen · Guangdong · China.